Ticketing System

Fiabilite HelpDesk

Helpdesk is a Customer complaint management system (Fiabilte Helpdesk) over social media channel where an end customer can record his audio complaint/type out his grevience and send it to a designated complaint number where his complaint will be resolved. It is

  • User friendly
  • Affordable
  • No need to dial or sending an email
  • Interactive
  • Facilitates real time tracking of the complaint
  • Features

  • Unlimited Number of users
  • Automatic Ticket Creation through social media voice and text messages
  • Regular Notifications to Customers in case of change in Ticket Status
  • End Customers Tickets view
  • Comprehensive Dashboard for Senior Stakeholders
  • Escalations to Concerned stakeholders in case of a delay in resolution
  • Integrated Knowledge base which can be retained and reused
  • Where we stand out from others

  • Easily Customisable
  • No restriction on the number of users
  • Issue Resolution with Unlimited Incidents
  • Access to Core Development team
  • Data Transparency
  • Availability of 24*7 Support
  • Insights into customer complaint for improved performance of services/products
  • To know more about ticketing system

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